Artisan Baking Excellence

Privacy Policy

Last updated: January 2026

Information We Collect: We collect information you provide when placing orders, including name, contact details, delivery addresses, and payment information. We also collect technical data about your website usage through cookies and analytics.

How We Use Information: Your information is used to process orders, communicate about services, improve our offerings, and send promotional materials (with your consent). We never sell personal information to third parties.

Data Security: We implement industry-standard security measures to protect your personal information, including SSL encryption for all transactions and secure storage of customer data.

Your Rights: You have the right to access, update, or delete your personal information. You can opt out of marketing communications at any time by contacting us or using unsubscribe links.

Contact Us: For privacy concerns or requests, email us at [email protected] or call +1 773-284-7639.

Terms of Service

Last updated: January 2026

Service Agreement: By using BakeProwess services, you agree to these terms. We provide custom baking, catering, and wholesale services subject to availability and our quality standards.

Orders and Payment: Custom orders require advance notice (typically 48-72 hours). Payment is due upon order confirmation. We accept cash, credit cards, and approved business accounts. Cancellations must be made 24 hours in advance for full refund.

Delivery and Pickup: Delivery fees apply based on distance and order size. Customers are responsible for providing accurate delivery information. Pickup orders must be collected within 24 hours of notification.

Quality Guarantee: We stand behind our products. If you are not satisfied with quality, contact us within 24 hours for resolution. We cannot guarantee against damage caused by improper handling after delivery.

Limitation of Liability: Our liability is limited to the cost of products purchased. We are not responsible for consequential damages or losses related to events or special occasions.

Disclaimer

Last updated: January 2026

Allergen Information: Our facility processes wheat, eggs, dairy, nuts, and other common allergens. While we take precautions, we cannot guarantee products are completely free from allergens. Please inform us of any allergies when ordering.

Ingredient Sourcing: We strive to use high-quality ingredients from reputable suppliers. Seasonal availability may affect specific ingredients. We will notify customers of any significant substitutions.

Custom Design Limitations: While we work to match your vision, final products may vary slightly from initial designs due to technical limitations, ingredient properties, or safety considerations.

Weather and External Factors: Extreme weather conditions may affect delivery schedules and product appearance. We will work with customers to find suitable alternatives when necessary.

Photography: Images on our website are representative. Actual products may vary in appearance. We may photograph our work for marketing purposes unless specifically requested otherwise.

Professional Advice: Our recommendations are based on baking expertise. Final decisions regarding quantities, flavors, and designs rest with the customer.